FAQ
General Help for our Nightwear products
How do I choose the right size?
To choose the right size, we recommend referring to our size chart provided on our website. The size chart includes measurements for each size, such as bust, waist, hips, and inseam. You can compare your measurements with the chart to find the best fit.
What fabrics are used?
We prioritise comfort and quality, so our products are crafted from a variety of soft and breathable materials. These may include cotton, rayon, satin, silk, knits and blends of these fabrics. Each product listing provides specific details about the materials used.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier's website to monitor the progress of your shipment.Tracking link: https://banno-swagger.shiprocket.co/tracking
How can I return or exchange your product in case it doesn't fit properly or meet my expectations?
Absolutely! We want you to be completely satisfied with your purchase. If your nightwear doesn't fit correctly or meet your expectations, you can return or exchange it within 7 days of receiving the item. Please make sure the nightwear is unworn, unwashed, and in its original packaging with all tags attached. For detailed information on our return and exchange policy, please refer to our dedicated page or reach out to our customer support team.
Exchange/Return Link: https://bannoswagger.com/apps/return_prime
When will I receive my refund and what is the process for obtaining it?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If it is approved, then your refund will be initiated and you will receive a pay-out link via SMS, which will also be notified to you via WhatsApp (if the number is provided to us). You can then add your bank account or UPI details and the amount will be credited to you. The process takes 7-10 working days once the return courier is received by us.